¡Bienvenido/a al servicio de entrega de Elite Candles entre Valencia y Alicante!

Nuestro servicio de entrega es rápido y confiable, y estamos comprometidos en llevar tus productos Elite Candles hasta tu negocio o domicilio en la zona entre Valencia y Alicante. Para verificar si nuestro repartidor se encuentra cerca de tu ubicación, por favor contáctanos a través de nuestro formulario de contacto o llámanos al 660 555 200 para verificar, cuando pasamos por tu zona.

En Elite Candles, nos esforzamos por proporcionar un servicio de entrega de calidad y asegurarnos de que nuestros clientes reciban sus productos a tiempo y en perfectas condiciones. ¡Esperamos poder atenderte pronto!

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Free returns

Returns within 15 days receive a full refund.

Worldwide shipping - free

desde 150€ España

desde 350€ Europa

24/7 support

Para información sobre productos y pedidos online, llámenos al número:‎+34 660 555 200 El
equipo de atención al cliente online está disponible de lunes a viernes
de 09:00 a 19:00, los sábados de 11:00 a 18:00 y los domingos de 10:00 a
20:00 (CET).